Clients of David L. Ross and Associates include HSBC, AIG, JPMC, GMAC, Pfizer, J&J, as well as several innovative mid-sized firms.
Boutique Strategic Consulting Firm
Provided services on behalf of the consulting firm in the following capacity.
 Project Manager services for the world’s largest insurance firm’s domestic call center outsourcing initiatives across 4 projects overseeing and reporting on work products from over 400 employees
Strategic and project management services to assess the relationship and refine service level agreements with an offshore India-based IT services vendor for a venture-financed financial services software startup with global money management clients
Boutique Call Center Consulting Firm
Provided services on behalf of the consulting firm in the following capacity.
Strategic planner and project manager and working directly with C-level executives as part of a corporation wide program to define and improve the strategic positioning of a 5,000 person Mexico-based global call center outsourcing services provider and assist in their expansion of operations to the US and Brazil.
Delivered custom research report on the Chinese Telecom and Call Center Market to a Senior Vice President of a $250 million global call center outsourcing company to assist in the expansion of BPO and call center operations to China
Provided executive placement assistance for $50 million revenue domestic call center and BPO organization looking to expand to the Philippines
Defined global alliance model and developed Eastern European, Argentinean, and Costa Rican consulting relationships
Midwest-based Fulfillment Services Firm
Provided services on behalf of the fulfillment firm in the following capacity.
Engaged as an IT Offshore Project Manager to develop a new web application product offering.
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